Privacy NOTICE

This Privacy Notice explains who we are, how we collect, share, and use your personal data.

You can also learn how to exercise your privacy rights.

VALO Smart City UK Ltd is the data controller responsible for your personal data (referred to as “VALO”, “we”, “us” or “our” in this privacy notice).

We transform a city’s utilities, infrastructure, and other local government assets into a connected digital platform to integrate and deploy Smart City services.

VALO Smart City is committed to respecting the privacy of all our stakeholders.


Contact Us

If you have any questions about:

  • this privacy notice
  • the use of your personal information
  • how to request to exercise any of your rights

please contact our Data Protection Officer using the following details:

By email:

[email protected]

By post:

Kazient Privacy Experts ℅ VALO Data Protection Officer
The Minster Building
Great Tower St
United Kingdom


Personal Data We Collect From You

We only collect your personal data when you visit our website.

The types of personal data we collect from you:

  • Identity Details includes your first name and last name
  • Contact Details includes your email address
  • Technical Data includes internet protocol (IP) address, browser type, and version, time zone, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
  • Any personal data about you include in free text boxes; including in relation to enquiries, feedback, or comments submitted to us

It’s important the personal data we hold about you is accurate and up to date.

Please keep us informed of any changes to your personal data for example change of contact details, etc.


Personal Data Collected From Other Sources

We don’t collect any personal data about you from anyone or anywhere else.


Lawful Basis of Processing

We only process personal data for our legitimate interests and you may object to this processing at any time.


Purposes of Processing

We use your personal data for the following purposes:

  • to provide you with information that you have requested
  • to improve our website, services and experiences


Sharing Your Personal Data

We don’t share your personal data with any third party.


Transfer of Your Personal Data Outside The UK

Your personal data may be transferred outside of the UK to trusted service providers.

We require our service providers to keep your personal data confidential and secure.


We ensure that suitable protection is maintained at all times by ensuring that appropriate safeguards are in place.


Retaining Your Personal Data

We erase your personal data after six months.



We do not engage in any profiling activities with your personal data.


Automated Decision Making

We do not use any automated processes to make decisions about you.


Your Data Subject Rights

You have certain rights relating to the personal data we hold about you.

However, they may be subject to various exceptions and limitations.

You can request to exercise your rights by contacting using the details at the top of this privacy notice.


Your rights:

Right to be informed: We are obliged to provide clear and transparent information about our processing activities of your personal data.

Request access to your personal data (commonly known as a “data subject access request”): You have the right to understand what personal data we hold about you and why.

Request correction of the personal data: If you believe that we hold inaccurate or incomplete personal data, you have the right to request us to rectify or correct your personal data.

Request erasure of your personal data: You may ask us to delete or remove personal data where there is no good reason for us to continue to process it.

Request restriction of processing of your personal data: You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. You may exercise the right to restrict processing when one of the following conditions applies:

  • the accuracy of the personal data is contested
  • processing of the personal data is unlawful
  • we no longer need the personal data for processing but the personal data is required for part of a legal process
  • the right to object has been exercised and processing is restricted pending a decision on the status of the processing

Right to Withdraw Consent: You may withdraw consent at any time if we are relying on your consent to process your personal data. This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds.

We may need specific information from you to help us confirm your identity when you make a request to exercise any of your rights.


Making a Data Protection Complaint

If you have any concerns about the use of your personal data or the way we handle your requests relating to your rights, you can raise a complaint directly with us by using the contact details provided in this notice.

If you are not satisfied with the way we handle your complaint, you can complain directly to the Information Commissioner’s Office (ICO).